Delivery Policy | DreamLite.xyz
Effective Date: February 10, 2025
1. Introduction
At DreamLite.xyz, we are committed to delivering your orders safely, efficiently, and on time. This Delivery Policy outlines our shipping methods, estimated delivery times, shipping costs, and order tracking to ensure a smooth and reliable shopping experience.
By placing an order with DreamLite.xyz, you agree to the terms outlined in this Delivery Policy.
2. Shipping Methods & Delivery Time
a. Domestic Shipping (United States)
✔ Standard Shipping: 5-10 business days
✔ Expedited Shipping: 2-5 business days
✔ Overnight Shipping: 1-2 business days (subject to availability)
b. International Shipping
✔ We ship to select international locations.
✔ Delivery times for international orders typically range from 7-20 business days, depending on the destination and customs clearance.
✔ International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Note: Delivery times may vary based on your location and the carrier. We cannot guarantee exact delivery dates due to carrier delays, customs processing, or other unforeseen factors.
3. Shipping Costs
✔ Shipping fees are calculated at checkout based on the destination, package weight, and shipping method selected.
✔ Free shipping may be available for orders over a specific amount (check for promotions).
Note: International customers may incur additional customs duties and taxes upon arrival in their country. These fees are the responsibility of the customer.
4. Order Processing & Dispatch
✔ Orders are processed within 1-3 business days after payment is confirmed.
✔ Orders placed on weekends or holidays will be processed on the next business day.
✔ After processing, you will receive an email with tracking information to track your shipment.
5. Tracking Your Order
✔ Once your order has been processed and shipped, you will receive a tracking number via email.
✔ You can track your order through the carrier’s website using the provided tracking number (e.g., USPS, FedEx, UPS, DHL).
✔ If you do not receive tracking information within 3 business days after placing your order, please contact us for assistance.
6. Lost or Undelivered Packages
✔ If your order is marked “delivered” but you have not received it, please check with your neighbors, local post office, or carrier for further information.
✔ We are not responsible for lost or stolen packages once the tracking status shows that the item has been delivered.
✔ If a package is returned due to an incorrect address, additional shipping fees may apply for re-delivery.
7. Shipping Delays
✔ While we strive to meet estimated delivery times, delays may occur due to weather conditions, carrier disruptions, customs processing, or other unforeseen factors.
✔ If your package is significantly delayed, please contact us, and we will assist you in tracking your shipment or resolving the issue.
8. Damaged or Defective Items
✔ If your order arrives damaged or defective, please contact us within 48 hours of receiving the item.
✔ Provide photos of the damaged or defective product and packaging, and we will arrange for a replacement or full refund, including return shipping costs.
9. Shipping Restrictions
✔ We do not currently ship to P.O. Boxes or APO/FPO addresses.
✔ Some countries may have import restrictions on brass or musical instruments. Please check your local regulations before placing an international order.
10. Contact Us
For any questions or assistance regarding shipping, delivery status, or issues with your order, please reach out to us:
📍 Address: 302 3rd Ave, Nordheim, Texas (TX), 78141
📞 Phone: (361) 938-7466
📧 Email: contact@dreamlite.xyz
🔗 Visit Our Website: www.DreamLite.xyz
🔹 DreamLite.xyz – Reliable Shipping, Trusted Quality 🔹
