Refund & Returns Policy | DreamLite.xyz

Effective Date: February 10, 2025

1. Introduction

At DreamLite.xyz, we strive to provide you with the highest quality products and a seamless shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy. This policy outlines the conditions under which you can return items and request a refund.

By making a purchase from DreamLite.xyz, you agree to the terms outlined in this Refund & Returns Policy.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met: ✔ Returns must be made within 30 days from the delivery date.
✔ The product must be unused, in original condition, and in its original packaging (including all accessories, manuals, and tags).
✔ A valid proof of purchase (receipt or order confirmation) is required.
✔ Custom or personalized items cannot be returned unless they are defective or damaged.

Note: Items that show signs of use, modification, or damage caused by the customer will not be eligible for return or refund.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us – Email us at contact@dreamlite.xyz or call (361) 938-7466 with your order details and reason for the return.
  2. Approval & Instructions – Once your return request is reviewed, we will provide you with return authorization and detailed instructions.
  3. Pack & Ship – Securely pack the item and ship it back using a trackable shipping method. Customers are responsible for the return shipping cost, unless the item is defective or incorrect.
  4. Inspection & Processing – Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days.

4. Refund Process

If your return is approved, we will issue a refund based on your original payment method: ✔ Credit/Debit Card Payments – Refunds will be credited back to your original payment method within 7-10 business days.
✔ PayPal or Other Payment Methods – Refunds will be processed through the respective platform and may take 3-7 business days.

Note: Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.

5. Exchanges & Replacements

If you receive a defective or incorrect item, we will gladly offer a replacement or exchange at no additional cost. Please contact us within 7 days of receiving your order to report any issues.

For exchanges, we will ship the replacement item after receiving the returned product.

6. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:
❌ Custom-made or personalized bugles
❌ Gift cards
❌ Promotional or clearance items

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving the product. Provide photos of the damage or defect, and we will arrange for a replacement or full refund, including return shipping costs.

8. Late or Missing Refunds

If you haven’t received your refund yet, please check: ✔ Your bank account – Refunds may take several days to reflect on your statement.
✔ Your credit card provider – Processing times may vary.
✔ Your PayPal account – Refunds through PayPal may take 3-7 business days.

If you’ve done all of the above and still haven’t received your refund, please email us at contact@dreamlite.xyz.

9. Contact Us

For any refund or return inquiries, please reach out to us:

📍 Address: 302 3rd Ave, Nordheim, Texas (TX), 78141
📞 Phone: (361) 938-7466
📧 Email: contact@dreamlite.xyz

🔗 Visit Our Website: www.DreamLite.xyz

🔹 DreamLite.xyz – Elevate Your Sound, Honor the Tradition. 🔹