Refund and Returns Policy

Effective Date: November 5, 2024

Dreamlite Refund and Returns Policy

At Dreamlite, we want you to be completely satisfied with your purchase. This Refund and Returns Policy provides guidance on how to request returns, refunds, and exchanges if needed.

1. Eligibility for Returns

Products can be returned within 30 days of delivery, provided they meet the following conditions:

  • Unused and Unopened: The item must be in its original packaging, unused, and undamaged.
  • Proof of Purchase: A copy of the purchase receipt or order confirmation must accompany the return.

Returns that do not meet these criteria may not be eligible for a refund or may incur additional fees.

2. How to Initiate a Return

To initiate a return:

  • Contact Support: Email us at contact@dreamlite.xyz with your order number, reason for return, and any supporting photos if the item is damaged or defective.
  • Return Authorization: We will provide you with a return authorization and instructions on how to send the item back.
  • Return Shipping: Customers are responsible for return shipping fees unless the item was defective or incorrect upon delivery.

3. Refund Process

Once the returned item is received and inspected, we will:

  • Approve or Reject Refunds: You will be notified by email regarding the approval or rejection of your refund.
  • Processing Time: Approved refunds are processed within 10-15 business days and issued to your original payment method.

4. Non-Returnable Items

Some items are not eligible for return:

  • Clearance or Sale Items
  • Gift Cards
  • Customized or Personalized Items

5. Exchanges

We accept exchanges within 30 days if the item is in stock and meets return eligibility. Contact contact@dreamlite.xyz to arrange an exchange.

6. Damaged or Defective Items

If an item arrives damaged or defective, contact us within 7 days with photos of the damage. We will arrange for a replacement or refund as necessary.

For assistance with returns or refunds, contact us at:

  • Address: 302 3rd Ave, Nordheim, Texas, 78141, United States
  • Phone: (361) 938-7466
  • Email: contact@dreamlite.xyz