Sales Policy | DreamLite.xyz
Effective Date: February 10, 2025
1. Introduction
At DreamLite.xyz, we are committed to providing high-quality bugles and exceptional customer service. This Sales Policy outlines the terms and conditions for purchasing products from our website, including pricing, order processing, payment, shipping, returns, and other important aspects of your purchase. By placing an order with DreamLite.xyz, you agree to the terms outlined in this policy.
2. Pricing & Payment
a. Pricing Policy
✔ All prices displayed on DreamLite.xyz are in USD ($) and are subject to change without prior notice.
✔ We strive to ensure accurate pricing on all items, but in the case of errors, we reserve the right to cancel or adjust orders accordingly.
✔ Discounts, promotions, and special offers cannot be combined unless explicitly stated.
b. Accepted Payment Methods
We accept the following secure payment options: ✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Bank Transfers (available for bulk or wholesale orders; subject to verification)
Payments must be cleared before processing any order. Orders that remain unpaid after 48 hours will be automatically canceled.
3. Order Processing
a. Placing an Order
✔ Orders can be placed directly on DreamLite.xyz 24/7.
✔ Once your order is placed, you will receive an order confirmation email with details of your purchase.
✔ If you do not receive a confirmation email within 24 hours, please contact us for assistance.
b. Order Fulfillment
✔ Orders are processed within 1-3 business days of payment confirmation (excluding weekends and holidays).
✔ If an item is out of stock or unavailable, we will notify you promptly and offer a refund or alternative product.
c. Bulk Orders
For bulk orders, please contact us directly at contact@dreamlite.xyz. Bulk orders may require additional processing time, and special pricing or shipping conditions may apply.
4. Shipping & Delivery
a. Shipping Methods & Timeframes
✔ We offer both standard and expedited shipping via trusted carriers (USPS, FedEx, UPS).
✔ Estimated delivery time for standard shipping: 5-10 business days (U.S.), 7-20 business days for international orders.
✔ Estimated delivery time for expedited shipping: 2-5 business days.
✔ International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
b. Shipping Costs
✔ Shipping fees are calculated at checkout, based on the destination, package weight, and shipping method selected.
✔ Free shipping may be available on orders over a specific amount (please check for promotions).
c. Order Tracking
✔ Once your order has been processed and shipped, you will receive a tracking number via email.
✔ You can track your order via the shipping carrier’s website.
5. Returns & Exchanges
We want you to be completely satisfied with your purchase. Please refer to our Refund & Returns Policy for detailed information on the conditions under which products can be returned or exchanged.
a. Return Conditions
✔ Returns must be made within 30 days of receiving the order.
✔ The product must be in original condition and in original packaging.
✔ Custom-made or personalized items are non-returnable unless defective.
6. Warranty
✔ Our bugles come with a limited warranty covering manufacturing defects.
✔ The warranty does not cover damage resulting from misuse, accidents, or normal wear and tear.
✔ For warranty claims, please contact us at contact@dreamlite.xyz.
7. Cancellations & Modifications
✔ You can cancel or modify your order within 12 hours of placing it.
✔ Once an order is processed, it cannot be changed or canceled. Please contact us immediately if you need to make any changes.
8. Fraud Prevention
✔ To prevent fraud, we may request additional verification details before processing certain orders.
✔ We reserve the right to cancel orders suspected of fraudulent activity or non-payment.
9. Limitation of Liability
✔ We strive to provide accurate information on our website but do not guarantee that our website is error-free.
✔ We are not liable for delays or issues beyond our control, including shipping delays, customs delays, or carrier disruptions.
10. Contact Us
For any sales inquiries, order issues, or bulk purchases, please reach out to us:
📍 Address: 302 3rd Ave, Nordheim, Texas (TX), 78141
📞 Phone: (361) 938-7466
📧 Email: contact@dreamlite.xyz
🔗 Visit Our Website: www.DreamLite.xyz
🔹 DreamLite.xyz – Elevate Your Sound, Honor the Tradition. 🔹
